1. Acceptance of Terms

By creating an account or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Platform.

2. Eligibility and Account Registration

Age Requirements

• Minimum Age: You must be at least 16 years old to use our Platform
• Age Verification: You confirm your age through date of birth and checkbox verification
• Parental Consent: Users under 18 may need parental consent in certain jurisdictions
• Account Verification: We reserve the right to verify your age and identity

Account Registration

• Accurate Information: Provide truthful, current, and complete registration information
• Account Security: Maintain the confidentiality of your account credentials
• Account Responsibility: You are responsible for all activities under your account
• Single Account: One account per person; multiple accounts may be terminated

3. Platform Description

Core Features

• Survey Creation: Create and distribute surveys with targeting options
• Survey Participation: Participate in surveys matching your interests and demographics
• Analytics: Access insights and analytics for surveys you create
• Community Features: Engage with public surveys and community discussions

Current Service Model

• Free Platform: Currently free to use during our testing phase
• Future Features: Premium features and paid services may be introduced
• No Guarantee: Free service provided "as is" without guarantees of availability

4. User Conduct and Acceptable Use

Permitted Uses

• Legitimate Research: Create surveys for academic, commercial, or personal research
• Honest Participation: Provide truthful responses to surveys you complete
• Respectful Engagement: Interact respectfully with other users and content
• Educational Use: Use Platform for learning and educational purposes

Prohibited Uses

• Illegal Activities: Use Platform for any illegal purpose or to violate laws
• Harassment: Harass, abuse, threaten, or discriminate against other users
• False Information: Provide false, misleading, or deceptive information
• Spam: Send unsolicited communications or create repetitive content
• Privacy Violations: Collect personal information without proper consent
• System Interference: Interfere with Platform security, functionality, or performance
• Intellectual Property: Violate copyrights, trademarks, or other intellectual property rights
• Harmful Content: Create content that is defamatory, obscene, or harmful
• Unauthorized Access: Access accounts, data, or systems without permission

5. Content and Intellectual Property

User-Generated Content

• Ownership: You retain ownership of content you create
• License Grant: You grant us a worldwide, non-exclusive license to use, display, and distribute your content
• Content Responsibility: You are responsible for the legality and accuracy of your content
• Content Removal: We may remove content that violates these Terms

Survey Data and Responses

• Survey Responses: Your survey responses become part of our database
• Public vs Private: Survey results are shared according to privacy settings chosen by survey creators
• Aggregated Data: We may use aggregated, anonymized data for platform improvement
• Research Use: Survey data may be used for legitimate research purposes

6. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Platform, you consent to our privacy practices as described in our Privacy Policy.

Data Processing

• Lawful Basis: We process your data based on consent, legitimate interests, and legal obligations
• International Transfers: Your data may be transferred internationally with appropriate safeguards
• Data Rights: You have rights regarding your personal data as described in our Privacy Policy

7. Premium Features and Payment Terms

Future Premium Services

• Premium Features: We may introduce paid features and services
• Pricing: Pricing will be clearly displayed before purchase
• Payment Processing: Payments processed securely through Stripe
• Subscription Terms: Monthly or annual subscriptions with automatic renewal

Note: Premium features are not currently active. These terms will apply when premium services are introduced.

8. Disclaimers and Limitations

Service Disclaimers

• "As Is" Service: Platform provided "as is" without warranties
• No Guarantees: No guarantee of accuracy, reliability, or availability
• User Responsibility: You use the Platform at your own risk
• Third-Party Content: We are not responsible for user-generated content

Limitation of Liability

• Damages: Our liability is limited to the maximum extent permitted by law
• Exclusions: We are not liable for indirect, incidental, or consequential damages
• Liability Cap: Total liability limited to amounts paid for premium services (when applicable)
• Exceptions: Some jurisdictions may not allow these limitations

9. Dispute Resolution

Governing Law

• Delaware Law: These Terms are governed by Delaware law
• Federal Courts: Disputes resolved in federal courts in Delaware
• Personal Jurisdiction: You consent to personal jurisdiction in Delaware

Informal Resolution

• Good Faith: We encourage good faith efforts to resolve disputes informally
• Contact: Contact legal@heuristicinsights.app for dispute resolution
• Mediation: Mediation available for unresolved disputes

10. Updates to Terms

Modification Process

• Updates: We may update these Terms periodically
• Notification: Material changes will be communicated via email or Platform notice
• Effective Date: Updated Terms effective 30 days after notification
• Continued Use: Continued use of Platform constitutes acceptance of updated Terms

11. Contact Information

General Contact

• General Inquiries: hello@heuristicinsights.app (business inquiries, partnerships)
• Customer Support: support@heuristicinsights.app (account issues, technical support)
• Legal Matters: legal@heuristicinsights.app (formal legal notices, dispute resolution)
• Privacy Requests: privacy@heuristicinsights.app (GDPR, CCPA, data deletion requests)

Mailing Address

6418 North Rockwell Street 3, Chicago, IL 60645, US

Response Times

• General Inquiries: We respond within 2 business days
• Customer Support: We respond within 1 business day
• Legal Matters: We respond within 7 business days
• Privacy Requests: We respond within 5 business days

Legal Notices

For legal notices and formal communications, use legal@heuristicinsights.app with "Legal Notice" in the subject line.